From outcomes to action: Provider Outcomes Report example
How ChatCME generated a provider-ready outcomes report that surfaced what clinicians needed, what content they verified, and what to fix next—all while keeping accredited CME independence intact.
De-identified case study. Activity details have been generalized to protect provider and learner privacy.
Activity snapshot
- Format: Enduring online activity with slide deck + video
- Therapeutic area: Cardiovascular medicine (adult immunization and cardiovascular risk)
- Audience: Predominantly physicians, with pharmacist and nurse/APN participation
- Reporting window: Late 2025 to early 2026 (in progress)
The challenge
The accredited provider wanted more than completion metrics. They needed to:
- Help clinicians get fast, verifiable answers inside the activity
- Understand what learners actually asked (in their own words)
- Measure evidence engagement (what learners opened and revisited)
- Identify operational friction (e.g., repeated “Where are the slides?” requests)
- Produce an exportable outcomes report for QA cycles
What ChatCME delivered
Citation-first learning
Answers with citations tied to exact slide or timestamp. Learners could verify claims immediately within the activity.
Outcomes analytics
Aggregated participation, evidence use, and question themes. Clear visibility into what learners engaged with most.
Provider Outcomes Report
Report with clear actions for mid-campaign implementation. Designed for QA review and continuous improvement.
Evidence hotspots
Content areas where learners most frequently opened citations to verify answers
- Mechanism content: Infection → inflammation → cardiovascular events
- Vaccination as prevention: Vaccination as a “pillar” in cardiovascular care
- Guidelines and tools: Guideline framing and implementation tools
Theme mining
Patterns identified from learner questions across all sessions
Implementation + counseling
Questions about workflow integration, patient communication, and practical guidance for clinical settings.
Safety framing
Benefit–risk concerns and how to discuss safety profiles with patients.
Operational friction
Slides access friction—repeated “Where can I download slides?” requests signaling a UX gap.
Recommended actions
Actionable improvements surfaced by the Provider Outcomes Report
Add resource links
Add a “Slides & Resources” link group to reduce repeated access questions.
Update system prompt
Standardize slide-download responses in the system prompt for consistent handling.
Publish quick-reference
Create a one-page quick-reference tool based on top learner questions.
Methods
- Data handling: De-identified and aggregated analytics. No individual learner data exposed.
- Theme mining: Uses deduped question clusters to identify patterns without double-counting similar queries.
- Independence preserved: No learner-level reporting to commercial supporters. Provider retains full control.
Get the full report
Enter your email to receive the complete Provider Outcomes Report example with additional details.
See how ChatCME can work for your programs
We’ll walk your team through the assistant, analytics, and Admin Console with examples from your therapeutic area.
Request a demo