Website Privacy Policy

Effective Date: May 15, 2026 Last Updated: May 19, 2026

1. Introduction

Erudio Health Inc. ("Erudio," "we," "us," or "our") provides ChatCME and related AI-enabled education, medical affairs, research, analytics, and reporting services. This Website Privacy Policy explains how we collect, use, disclose, and protect personal information through the public ChatCME website, including www.chatcme.com, demo requests, case study downloads, website forms, and related online pages.

This policy does not replace any customer MSA, DPA, BAA, SOW, product privacy notice, in-application notice, or activity-specific notice that governs a contracted customer service.

2. Information We Collect

We may collect contact and inquiry information, business relationship information, technical and usage information, analytics and cookie information, campaign attribution information, and communications information through our public websites.

Do not submit PHI, patient information, or sensitive medical information through our public website forms. If such information is submitted to a public website form, we may delete it, restrict further processing, or contact you to redirect the request to an appropriate contracted channel.

3. How We Use Information

We use website personal information to respond to demo, pricing, partnership, support, download, and general inquiries; provide requested resources; understand website performance; protect the website; manage business communications; comply with legal obligations; and send marketing communications where permitted by law and applicable consent requirements.

4. Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to operate and improve our websites. These tools may help us understand traffic sources, popular pages, device/browser behavior, campaign performance, form conversion, and site reliability.

Our website may use tools such as Vercel Web Analytics, Vercel Speed Insights, Google Analytics, PostHog, or similar analytics providers. Some analytics tools may use cookies, local storage, or similar identifiers. You can manage cookies through your browser settings and, where available, through any website consent controls.

We do not knowingly use website analytics to collect PHI. If our analytics, advertising, or tracking practices materially change, this policy should be reviewed and updated before launch.

PostHog

We use PostHog to understand engagement across our marketing site and to debug performance issues. PostHog may set first-party cookies or local storage. Session recording, when enabled, is configured to mask form inputs and text entry fields. Server-side PostHog events for lead forms use hashed identifiers, email domain, form metadata, and campaign attribution context; they do not intentionally send free-form message content. For more information, visit PostHog's Privacy Policy.

First-Party Campaign Attribution

We store a first-party attribution cookie on our website to preserve the landing path, referrer, and UTM parameters associated with your first visit and latest paid-campaign visit. We use this information to understand which paid campaigns and creatives are driving demo requests and resource downloads and to compare platform-reported performance against our own first-party lead records.

LinkedIn Insight Tag and Conversions API

We use LinkedIn's Insight Tag to measure the effectiveness of our LinkedIn advertising campaigns and to understand how visitors interact with our website after viewing our ads. The Insight Tag may collect data such as URL, referrer URL, IP address, and device and browser characteristics. LinkedIn may use this data in aggregate to provide us with insights about website visitors' professional demographics.

We may also use LinkedIn's Conversions API for server-side conversion tracking. When you submit a demo request form, we may send your hashed email address to LinkedIn's Conversions API to measure conversions from LinkedIn advertising campaigns. This data is used for conversion tracking and campaign optimization. For more information, visit LinkedIn's Privacy Policy and LinkedIn's Cookie Policy.

X Pixel

We may use X's conversion tracking pixel to measure the effectiveness of our X advertising campaigns. The pixel may collect data about your interactions with our website after viewing or engaging with our ads on X, including page visits and form submissions. For more information, visit X's Privacy Policy.

OpenAI Ads Pixel

We may use OpenAI's advertising pixel to measure the effectiveness of our advertising campaigns shown in ChatGPT or other OpenAI services. The pixel may collect data about your interactions with our website after viewing or engaging with our ads, including page visits and form submissions. For more information, visit OpenAI's Privacy Policy.

5. How We Disclose Information

We may disclose website personal information to vendors that host, operate, monitor, secure, analyze, or support the website; email, communication, analytics, CRM, collaboration, and business operations providers; professional advisors; legal or regulatory recipients when required; and corporate transaction counterparties if Erudio is involved in a merger, acquisition, financing, reorganization, or similar transaction.

We do not sell website personal information for money. Where public website marketing pixels or conversion APIs are enabled, we may share limited website event data and hashed contact identifiers with advertising and measurement providers, such as LinkedIn, X, and OpenAI, for conversion measurement, retargeting, and campaign analytics. This may be considered "sharing" for cross-context behavioral advertising under some privacy laws. These tools must remain limited to public marketing pages and non-PHI workflows, and legally required opt-out mechanisms should be honored.

6. Data Retention

We retain website personal information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, resolving disputes, complying with legal obligations, and supporting security. Retention periods vary based on the type of data and the reason it was collected.

7. Security

We use reasonable technical and organizational safeguards designed to protect website personal information. No internet transmission or storage system is guaranteed to be completely secure. If you believe information submitted through our website may have been compromised, contact us at privacy@erudio.com.

8. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. You may also have the right to opt out of certain marketing communications or certain data sharing.

To exercise privacy rights, contact us at privacy@erudio.com. We may need to verify your identity before responding.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.

You can also use available browser, platform, or device privacy controls to limit certain advertising or analytics tracking. Where a legally required website opt-out mechanism applies, it should be provided before launching the tracking activity that requires it.

9. International Transfers

Erudio is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where we or our vendors operate. Those countries may have privacy laws that differ from the laws where you live.

10. Children's Privacy

Our websites are intended for business and professional audiences. They are not intended for children under 13, and we do not knowingly collect personal information from children under 13 through our public websites.

11. Third-Party Links

Our websites may link to third-party websites or resources. We are not responsible for the privacy practices of third parties. Review the privacy policies of third-party sites before providing personal information to them.

12. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date above shows when the policy was most recently revised. Material changes should be reviewed before publication.

13. Contact

Erudio Health Inc. 31416 Agoura Road #105 Westlake Village, CA 91361 privacy@erudio.com